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Terms of Service

Outlines the terms and conditions

Last Updated: 25th October 2025

These Terms and Conditions ("Terms") establish the agreement ("Agreement") between You (hereinafter referred to as "You," "Your," or "User") and PUSH ("Push," "We," "Us," Or "Our"), governing Your access to and use of the Services for its Apps, Smart Contracts, Services or Platform as detailed in Section 4 (“Services”), provided through our Website https://push.org and its subdomains (including, but not limited to, https://wallet.push.org, https://portal.push.org, https://faucet.push.org, https://push.network, https://donut.push.network) (collectively, the "Website" or "Platform") and excluding https://comms.push.org, and https://app.push.org . This Agreement constitutes a binding and enforceable legal contract between Push, its affiliates, and subsidiaries worldwide, and you, an end-user of the Platform. In relation to the Platform, you and PUSH are referred to separately as "Party" and collectively as "Parties."

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM, APPS, SMART CONTRACTS, PARTICIPATING IN AIRDROP REWARDS THESE TERMS GOVERN YOUR USE OF THE WEBSITE, UNLESS WE HAVE EXECUTED A SEPARATE WRITTEN AGREEMENT WITH YOU FOR THAT PURPOSE. WE ARE ONLY WILLING TO MAKE THE WEBSITE AVAILABLE TO YOU IF YOU ACCEPT ALL OF THESE TERMS. BY USING THE WEBSITE, APPS, SMART CONTRACTS OR ANY PART OF THEM, YOU ARE CONFIRMING THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY ALL OF THESE TERMS. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO ACCEPT THESE TERMS ON THAT ENTITY’S BEHALF, IN WHICH CASE "YOU" WILL MEAN THAT ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT ACCEPT ALL OF THESE TERMS, THEN WE ARE UNWILLING TO MAKE THE PLATFORM, AVAILABLE TO YOU. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE WEBSITE OR THE SERVICES, APPS, OR SMART CONTRACTS.

1. INTERPRETATION

1.1. Modifications: We reserve the right to change or modify these Terms at any time and at our sole discretion. Any changes to or modifications of these Terms will be in effect as of the “Last Updated Date” referred to at the top of this page. You should review these Terms before using any services. Your continued access or participation in using the Services after the modifications will be deemed as your acceptance of the modified Terms.

1.2. Comprehensive Agreement: These Terms, along with the Privacy Policyoutlined on the Website, or its related Apps constitute the complete and exclusive Agreement between you and Push pertaining to Your use of the Platform.

1.3. Headings: The headings and sub-headings in the Terms are for ease of reference only and are not to be taken into account in the construction or interpretation of any provision or provisions to which they refer.

1.4. Extended meaning: Unless otherwise specified in these Terms, words importing the singular include the plural and vice versa and words importing gender include all genders. The word “include”, “includes” or “including” will be interpreted on an inclusive basis and be deemed to be followed by the words “without limitation”.

The language in these Terms will be interpreted as to its fair meaning, and not strictly for or against any party.

2. ABOUT THE PLATFORM

2.1. Push Chain is a universal Layer 1 blockchain built for all Web3 applications.It is designed to eliminate fragmentation across blockchains and unify L1s, L2s, and L3s for both developers and users.

2.2. Push Chain supports transactions from any chain and implements cross-chain gas abstraction, allowing seamless interaction without friction. It also offers wallet abstraction for smooth onboarding—whether you're a seasoned Web3 user or coming from Web2.

2.3. For developers, Push Chain introduces universal smart contracts, enabling interaction from users on any chain with apps deployed on Push. It supports shared state—allowing smart contracts to read data from other chains—and programmable solvers, enabling them to write to other chains. This creates a frictionless developer experience and an ideal environment for consumer and universal apps to thrive, accessible to users across the entire Web3 ecosystem.

3. SERVICES

We provide a suite of blockchain-based services (collectively, the “Services”) designed to enable interoperability, asset management, and decentralized interaction across multiple blockchain networks. The Services currently include, but are not limited to, the following components:

3.1. Components

3.1.1. Blockchain: Push Chain is a universal blockchain network that enables users from other chains to interact with smart contracts deployed on the Push Chain. This interoperability facilitates cross-chain communication and decentralized application (DApp) functionality across multiple blockchain ecosystems.

3.1.2. Wallet: Push Chain provides an abstracted wallet interface that allows users to connect their existing digital wallets or access the Push Chain ecosystem through social login or other authentication methods. This enables seamless user interaction and transaction execution on Push Chain.

3.1.3. Digital Assets: Push Chain issues and supports a range of native and non-native digital assets (collectively, “Push Digital Assets”). These include: The native Push Chain cryptographic token (“PC”); Soulbound NFTs; Collectibles; Tokens and other blockchain-based assets. All Push Digital Assets are provided without warranty of any kind, express or implied.

3.2. Push Digital Tokens: The PC token is the native cryptographic token of the Push Chain. Push Chain (like other blockchain networks) requires the payment of transaction fees (“gas”) for the execution of transactions or smart contracts. Gas fees are typically paid in PCs by the sender or creator of a transaction. PCs may also be used to pay transaction fees on certain external blockchains that support Push interoperability. Push Digital Assets, including PCs and any other tokens, NFTs, or collectibles issued by us or our affiliates, are intended solely for use within the Push Chain ecosystem and for their stated functionality. They are not intended as investments or securities, and no guarantee or promise of future value, appreciation, or return is made. You acknowledge and understand that:

  • The market value of Push Digital Assets may be highly volatile and could decrease, including to zero, at any time.
  • The secondary market for Push Digital Assets may be illiquid, non-existent, or discontinued at any time.
  • If the value of PCs reduces to zero, it may become impossible to use applications (“Apps”) on Push Chain for cross-chain transactions or messaging.
  • Push Chain, its affiliates, and related entities shall have no liability whatsoever for any loss, depreciation, or devaluation of Push Digital Assets, including total loss of value.

3.3. You understand and agree that:

  • Push Digital Assets are not intended to generate profit, interest, dividends, or any other form of return.
  • Holding Push Digital Assets does not confer any governance, voting, ownership, or similar rights in Push Chain or any affiliated entities.
  • Any published roadmap, whitepaper, or forward-looking statement does not constitute a commitment, warranty, or promise of future value or services.

4. SECURITY MEASURES

4.1. A crucial security mechanism of the Push is the randomized selection of validators for transaction validation or block production. This mechanism leverages cryptographic randomness to ensure an unpredictable selection of validators & attestors to enhance the network's resilience and fairness.

4.2. To send a transaction to the network, the Software Development Kit (SDK)/sender must attach a randomly generated token number to the transaction. To fetch this token, the SDK can request the same from any validator. Once received, the SDK attaches this token to the transaction and sends it to the network. The network then uses this random token to cryptographically decide the specific validator to verify the particular transaction for further processing. Additionally, the validator also randomly decides the validator set responsible for attesting to the transaction. Such are, generation of Random Token, SDK Requests for Random Token, and Randomized Selection of Validators

4.3. Another crucial security mechanism used by the Push is slashing which penalizes validators or participants who act maliciously or fail to fulfill their responsibilities, such as validating transactions correctly. When slashing occurs, a portion of the participant's staked tokens is forfeited and removed as a penalty, discouraging harmful behavior and ensuring the integrity of the network.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. All rights, titles, and interests in and to the Push, including but not limited to its copyrights, patents, patent applications, copyright applications, trademark applications, code, sources, data, information, software, user interfaces, underlying algorithms, designs, graphics, trademarks, service marks, logos, and any other proprietary technology or content associated with the Services (collectively, the "Intellectual Property") developed or licensed or made for hire by , are and shall remain the exclusive property of Push.

5.2. Subject to your compliance with these Terms, Push grants You a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Push’s Intellectual Property solely for the purpose of utilizing the Services provided by the Push in accordance with this Agreement.

5.3. You shall not use the Push’s Intellectual Property in any way that infringes upon the Intellectual Property rights for any third party. Push reserves the right to suspend or terminate Your access to Services if it determines that You have violated this provision.

5.4. You shall not engage in any of the following activities with respect to Push’s Intellectual Property:

5.4.1 Copy, reproduce, modify, adapt, translate, or create derivative works of the Platform, its software, or any other Intellectual Property without the prior written consent of Push.

5.4.2 Distribute, lease, sublicense, assign, sell, rent, loan, or otherwise transfer the Platform or any part thereof to any third party without the prior written consent of Push.

5.4.3 Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying technology of the Platform, except to the extent such activities are expressly permitted by applicable law notwithstanding this limitation.

5.4.4 Access or use the Platform for any purpose other than as expressly permitted under these Terms, including any commercial use, data mining, scraping, or similar activities intended to extract data from the Services.

5.4.5 Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed in or on the Services or related materials

6. CONFIDENTIAL INFORMATION

6.1. Personal Information sharing Liability: You acknowledge and agree that if You choose to share any of Your personal information with a third party, whether intentionally or inadvertently, it is solely Your responsibility. We shall not be liable for any loss, damages, or consequences arising from such sharing of personal information.

6.2. Protection of Sensitive Personal Information: You are responsible for protecting your own sensitive personal information and ensuring its confidentiality. Sensitive personal information includes but is not limited to:

6.2.1 Personally identifiable information such as your name, address, email address, phone number, date of birth, and social security number.

6.2.2 Financial information such as bank account details, credit card numbers, and financial transactions.

6.2.3 Health information such as medical history, treatment records, and health insurance information.

6.2.4 Any other information that may be considered sensitive or confidential under applicable laws and regulations.

6.3. You agree not to share Your sensitive personal information with any third party without proper authorization or consent. If You choose to share such information contrary to this agreement, We shall not be liable for any loss, damages, or platform consequences resulting from such disclosure

7. YOUR REPRESENTATIONS AND WARRANTIES

You hereby represent and warrant to us as follows:

7.1. You are at least eighteen (18) years’ old, or the age of majority in Your jurisdiction, whichever higher, (“Eligible Person”) and have the full right, power, and authority to enter into and comply with these Terms;

7.2. You have the legal capacity to enter into contracts under applicable laws and have read, understood, and accepted these Terms.

7.3. You are not permitted to access the Platform if You are not an Eligible Person or are acting on behalf of a person who is not an Eligible Person and must disconnect Your Wallet and any linked accounts, cease usage of and exit the website immediately.

7.4. Entering into and performing your obligations under these Terms does not and will not conflict with any other agreement or obligation to which you are bound.

7.4. Entering into and performing your obligations under these Terms does not and will not conflict with any other agreement or obligation to which you are bound.

7.5. Your use of the Platform does not infringe on the intellectual property rights or other rights of any third party.

7.6. You will not introduce any viruses, worms, malware, Trojan horses, or other harmful code to the Platform.

7.7. You will not misrepresent your affiliation with any person or entity, including by impersonating another person or entity.

7.8. You will not engage in any activity that is illegal, fraudulent, or harmful to the Platform, its users, or our reputation.

8. NO REPRESENTATIONS AND WARRANTIES

8.1. We will not be liable for any delay or failure to render the Services resulting from any Force Majeure Event.

8.2. You may access Our Platform at Your own risk. We are not responsible or liable for any loss or damage (including injuries, death, or loss of property) that You or anyone else may suffer while accessing Our Platform.

8.3. You agree that Our Platform may contain third-party advertisements and links to websites/services owned and operated by Our affiliates and/ or third parties (“Third Party Content”). We do not endorse the Third Party Content or services of any third parties included on Our platform. We cannot guarantee the accuracy, reliability or quality of such Third Party Content. Your reliance on Third Party Content is at Your own risk. Any claims that You have regarding Third-Party Content should be directed to the third party in question.

8.4. We will not be held responsible for any issues with the storage, deletion, delivery, or accessibility of information or materials to the extent allowed by law.

8.5. We do not provide any warranty for Our Content, which is provided on an "as is, as available basis”.

8.6. We are not responsible for any errors or inaccuracies in the team starting line-up data provided on Our Platform, as it is obtained from external sources or publicly available information.

8.7. We are not responsible for any inaccuracies in calculating reward points or the selection of winners due to inaccurate or incomplete information received from any third-party service provider.

8.8. We make no representations or warranties regarding the quality, suitability or merchantability of any prizes and are not liable with respect to the same.

8.9. We will not be liable for your inability to access Our Platform for any reason beyond our control such as network outage, telecommunication failure, internet suspension, virus, malware etc.

8.10. We are not responsible for any errors in communication, or omissions in communication, including any errors made by You, which may prevent the results from being communicated to You.

8.11. We are not liable for any consequences arising from You sharing any Confidential Information including but not limited to OTP with any other person.

9. NO FIDUCIARY DUTIES

9.1. This Agreement is not intended to, and does not, establish or impose any fiduciary duties on Push . To the maximum extent permitted by applicable law, You acknowledge and agree that Push has no fiduciary duties or liabilities to You or any other party. Any such duties or liabilities that may be recognized at law or in equity are hereby explicitly disclaimed, waived, and nullified by Push . You further acknowledge and agree that Push 's only obligations to You are those expressly outlined in this Agreement.

9.2. Professional Advice: All information provided in connection with Your access and use of Push 's Services is solely for informational purposes and should not be construed as professional advice. Prior to making any financial, legal, or other decisions based on the Services, You are strongly encouraged to seek independent professional advice from a licensed and qualified individual in the relevant area.

9.3. Tax Advice: Nothing contained herein constitutes legal, financial, business, or tax advice. You are strongly advised to consult with appropriate advisors before engaging in any activities. All information provided by Push is for informational purposes only and should not be construed as tax advice.

10. THIRD PARTY LINKS

10.1. If Push contains links to other sites and resources provided by third parties, these links are provided for Your convenience only. This includes links contained in advertisements, such as banner advertisements and sponsored links. You acknowledge and agree that Push is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or Services on or available from such websites or resources.

10.2. Links to such websites or resources do not imply any endorsement by us of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from Your use of any such websites or resources. If You access a third-party website or service or share Your Content on or through any third-party website or service, You do so at Your own risk, and You understand that these Terms and the Privacy Policy do not apply to Your use of such sites.

11. WARRANTIES AND DISCLAIMER

11.1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Push DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.

11.2. YOU ACKNOWLEDGE THAT DATA YOU PROVIDE WHILE ACCESSING OR USING THE SERVICES MAY BECOME IRRETRIEVABLY LOST OR CORRUPTED OR TEMPORARILY UNAVAILABLE DUE TO A VARIETY OF CAUSES, AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACKS, SOFTWARE FAILURES, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIALS (INCLUDING THOSE WHICH MAY INFECT YOUR COMPUTER EQUIPMENT), PROTOCOL CHANGES BY THIRD-PARTY PROVIDERS, INTERNET OUTAGES, FORCE MAJEURE EVENTS OR OTHER DISASTERS, SCHEDULED OR UNSCHEDULED MAINTENANCE, OR OTHER CAUSES EITHER WITHIN OR OUTSIDE OF OUR CONTROL.

12. PROHIBITED ACTIVITIES

12.1. Cyberattack: Activities that seek to interfere with or compromise the integrity, security, or proper functioning of any computer, server, network, personal device, or other IT system, including deploying viruses and denial-of-service attacks.

12.2. Fraud and Misrepresentation: Activities that seek to defraud us or any other person or entity, including providing false, inaccurate, or misleading information to unlawfully obtain property.

12.3. Market Manipulation: Activities that violate any applicable law, rule, or regulation concerning the integrity of trading markets, including manipulative tactics such as “rug pulls,” pumping and dumping, and wash trading.

13. BREACH OF THESE TERMS

In case of breach of these Terms or if We reasonably believe that You have breached these Terms, We may choose to:

13.1. Restrict, suspend, deactivate or permanently delete Your account with Us (including all related information that You might have provided to Us)

13.2. Disqualify You from participating on our Website.

13.3. Refrain from awarding any prizes to You or forfeit Your rewards.

13.4. Initiate appropriate civil/criminal proceedings as We may consider appropriate in addition to forfeiture and/or recovery of rewards.

14. LIMITATION OF LIABILITY

14.1. You acknowledge and agree that you assume full responsibility for your use of the Push Website and Services. You acknowledge and agree that any information you send or receive during your use of the Website and service may not be secure and may be intercepted or later acquired by unauthorized parties. You acknowledge and agree that your use of the Website and the Service is at your own risk.

14.2. Recognizing such, you understand and agree that, to the fullest extent permitted by applicable law, neither Push nor any related entities, suppliers, or licensors will be liable to you for any direct, indirect, incidental, special, consequential, punitive, exemplary, or other damages of any kind, including without limitation damages for loss of profits, goodwill, use, data, or other tangible or intangible losses or any other damages based on contract, tort, strict liability, or any other theory (even if any of Push or related entities had been advised of the possibility of such damages), resulting from:

  • The Website or Service;
  • Blockchain and the digital assets;
  • The use or the inability to use the Website or Service;
  • Unauthorized access to or alteration of your transmissions or data;
  • Statements or conduct of any third party on the Website or Service;
  • Any actions we take or fail to take as a result of communications you send to us; Human errors;
  • Technical malfunctions;
  • Failures, including public utility or telephone outages;
  • Omissions, interruptions, latency, deletions, or defects of any device or network, providers, or software (including, but not limited to, those that do not permit participation in the service);
  • Any injury or damage to computer equipment;
  • Inability to fully access the website or service or any other website;
  • Theft, tampering, destruction, or unauthorized access to, images, or other content of any kind;
  • Data that is processed late or incorrectly or is incomplete or lost;
  • Typographical, printing, or other errors, or any combination thereof; Or any other matter relating to the website or service.

14.3. In no event shall the total liability of Push for all claims arising out of or relating to the Terms or the use of or inability to use the Website or the Services exceed the lower of USD 100 or the amount you paid to Push, if any, in the past six months for the Services giving rise to the claim. The currency of any such payment shall be determined at the sole discretion of Push, and Push may, at its discretion, discharge its liability (if any) through payment in digital assets held by Push.

14.4. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to You.

15. INDEMNITY

15.1. You agree to defend, indemnify, and hold harmless us and our licensors, and each of their respective employees, officers, directors, and representatives (collectively, the “Push Parties”) from and against all liability for monetary damages, contractual claims of any nature, economic loss (including direct, incidental or consequential damages), loss of income or profits, fines, penalties, exemplary or punitive damages, and any other injury, damage, or harm, including reasonable attorney’s fees (“Damages”) that relate in any way to any demand, claim, regulatory action, proceeding or lawsuit, regardless of the cause or alleged cause, whether the allegations are groundless, fraudulent, false, or lack merit and regardless of the theory of recovery (“Claim(s)”) arising out of or relating to: (i) your use of the Platform (including any use by your customers, users, employees, and other personnel); (ii) breach of the Terms or violation of applicable law by you, your customers, users, employees and other personnel; (iii) a dispute between you and any third party; (iv) your alleged or actual infringement or misappropriation of any third party’s intellectual property or other rights; and (v) your Feedback. In the event we receive any third party subpoena or other compulsory legal order or process associated with Claims described in (i) through (v) above, then in addition to the indemnification set forth above, you will reimburse us for our employees’ and contractors’ time and materials spent responding to such matters at our then-current hourly rates as well as our reasonable attorneys’ fees.

15.2. If you are obligated to indemnify us, then you agree that we will have the right, in our sole discretion, to control any action or proceeding and to determine whether we wish to settle, and if so, on what terms, and you agree to fully cooperate with us in the defense or settlement of such Claim.

16. RESTRICTION AND SUSPENSION

16.1. We may restrict or suspend Your access to the Platform, delete and any content or information or prohibit You from using or accessing the Platform (or any portion, aspect or feature of the Platform) if You violate these Terms, effective immediately, which may result in the forfeiture and destruction of all information associated with You and Your activities in connection with the Platform. Any fees paid hereunder are non-refundable. In the event of restriction, You will still be bound by Your obligations under these Terms.

16.2. If You access or use Our Services from any jurisdiction mentioned below or as amended from time to time, it is solely your responsibility, and You agree to indemnify and hold Us harmless from any loss, damages, or liabilities incurred as a result of such use.

16.3. You agree to refrain from using our Services if You are located in any of the restricted jurisdictions mentioned below or as amended from time to time. By accessing or using Our Services, You warrant that You are not located in any such restricted jurisdiction and agree to comply with all applicable laws and regulations.

16.4. Effect of Suspension

16.4.1. Your access to your account and its associated functionalities, including transactions and balances, will be temporarily disabled until the suspension is resolved.

16.4.2. During the suspension, you will not be able to initiate, complete, or access any transactions or associated accounts.

16.4.3. Suspension does not absolve you of ongoing obligations, such as fees, indemnification requirements, or liabilities resulting from prior use of the Services.

16.4.4. We shall not be liable to you or any third party for any suspension or related consequences, including loss of data, assets, or other impacts.

16.5. Effect of Termination

16.5.1. All functionalities associated with your account, including access to transactions, balances, and information, will be permanently disabled.

16.5.2. Any remaining balances in your account at the time of termination may be forfeited. We reserve the right to restrict access to these balances without obligation for return or compensation.

16.5.3. Termination does not relieve you of obligations incurred prior to termination, such as outstanding fees or liabilities.

16.5.4. You may terminate your use of the Services at any time by discontinuing access. However, any obligations or liabilities incurred prior to termination will remain your responsibility.

16.5.5. We shall not be liable to you or any third party for termination-related consequences, including loss of data, assets, or other impacts.

17. RESTRICTED JURISDICTION

17.1. We may refuse Services for following Users that are citizens and residents (tax residency including as a lawful permanent resident or other) of the Algeria, Bolivia, Morocco, Nepal, Pakistan, Vietnam, Afghanistan, Ivory Coast, Cuba, Iraq, Iran, Liberia, North Korea, Syria, Sudan, South Sudan, Zimbabwe, Antigua, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, US Virgin Islands, Ukraine, Belarus, Albania, Burma, Central African Republic, Democratic Republic of Congo, Lybia, Somalia, Yemen, and Thailand. The list of restricted jurisdictions may be amended from time to time depending on the legal requirements of state authorities in such territories and/or states.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1. Governing Law: The Terms – and your use of the Platform– are governed by the laws of the Cayman Islands, without regard to conflict of laws rules.

18.2. Negotiation: In the event of any dispute arising out of or relating to this Agreement, the parties agree to first attempt to resolve the dispute informally through good-faith negotiation. Either party may initiate negotiations by providing written notice via email to the other party, clearly stating the nature of the dispute. If the dispute cannot be resolved through negotiation within thirty (30) days of the initiation of negotiations, the parties agree to submit the dispute in court as mentioned above.

19. GRIEVANCE REDRESSAL MECHANISMS

19.1. If you have any complaints or grievances regarding:

  • any User content that you believe violates the terms of use;
  • your access to the Push Platform; or
  • any User content that You believe is, prima facie, obscene, defamatory towards You or any other person, or involves impersonation in an electronic form, including artificially morphed images of individuals, please share the same with Us by writing to support@push.org

19.2. In your complaint or grievance, please include the following information:

  • Your name, address, contact number, and email address;
  • Your relation to the subject matter of the complaint, whether you are the complainant or acting on behalf of an affected person;
  • The name and age of the person aggrieved or affected by the subject matter of the complaint, if you are acting on behalf of such person, and a statement, under penalty of perjury, that you are authorized to act on behalf of such person and to provide such person's personal information to us in relation to the complaint/grievance;
  • Description of the complaint or grievance with clear identification of the User content in relation to which such complaint or grievance is made;
  • A statement that you believe that the User content violates the terms of use;
  • A statement that the information provided in the complaint or grievance is accurate.

19.3. At times, we may need to verify your identity before proceeding with the resolution of your complaint or grievance. In such cases, we may request reasonable identification or additional information to confirm your identity and authority to submit the complaint.

19.4. For any further assistance or clarification, You may contact Our Grievance Redressal Officer at support@push.org

20. MISCELLANEOUS

20.1. Entire Agreement: These Terms, along with any policies published by Push on the Platform, constitute the entire agreement between You and Push , superseding any prior agreements or arrangements regarding the Services.

20.2. Maintenance of Platform: Your access and use of the Service may be occasionally interrupted for various reasons, such as equipment malfunctions, periodic updates, maintenance, or repairs initiated by Push . While we strive to notify Users of such maintenance activities via the website whenever feasible, please note that urgent maintenance may occur without prior notice. During these maintenance periods, temporary unavailability or reduced functionality of certain features on the Platform may occur. Push endeavors to minimize such interruptions and schedules maintenance during off-peak usage hours whenever feasible. These maintenance efforts are essential to ensure optimal performance, security, and functionality of the Website.

20.3. Waiver: The failure of Push to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.4. Severability: If any provision of these Terms is found to be illegal, invalid, or unenforceable under any law, such provision shall be deemed severable. The remaining provisions shall remain in full force and effect, and shall not be affected by the illegal, invalid, or unenforceable provision or its severance.

20.5. Successor and Assigns: This Agreement shall be binding upon and inure to the benefit of Push 's successors and assigns. You may not assign this Agreement or any rights or licenses granted hereunder without Push 's prior written consent. Push reserves the right to assign this Agreement and any granted rights to any person, firm, corporation, or entity, without User consent.

20.6. Relationship: These Terms do not create a joint venture, partnership, employment, or agency relationship between You and Push.

20.7. Force Majeure: Push shall not be liable for any delays, failures, or interruptions of Services resulting from causes beyond its reasonable control, including, but not limited to, acts of god, civil or military authorities, terrorists, civil disturbances, strikes, fires, telecommunication or Internet interruptions, equipment or software failures, pandemics, or other catastrophic events.

20.8. Construction: The rule of construction that a contract should be interpreted against the party responsible for its drafting shall not apply.

20.9. Survival: Provisions that, by their nature, should survive termination of these Terms, including payment obligations, indemnity, disclaimers, limitations of liability, intellectual property rights, applicable law, dispute resolution, and miscellaneous provisions, shall survive termination.

20.10. Reporting: To report a vulnerability or security concern regarding Our Services, please email support@push.org